Accesibility Policy

This accessibility statement applies to the domain of www.moonsails.co.uk

How accessible this website is We know some parts of this website are not fully accessible

• The text will not reflow in a single column when you change the size of the browser window
• You cannot modify the line height or spacing of text
• Most older PDF documents are not fully accessible to screen reader software
• Live video streams do not have captions
• Some of our online forms are difficult to navigate using just a keyboard
• You cannot skip to the main content when using a screen reader
• There’s a limit to how far you can magnify the map on our ‘contact us’ page

---

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: hey@moonsails.co.uk Address: Moonsail Technologies Ltd, 25-28 Maidenhead St., Hertford, Hertfordshire, SG14 1DW

We’ll consider your request and get back to you in 14 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Email: hey@moonsails.co.uk

Please make sure to outline the improvements beforehand and allow a minimum of 14 working days for a member of our team to get back to you.

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility
Moonsails is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

When we publish new content we’ll make sure our use of images meets accessibility standards.

Form fields don’t have discernable names for screen readers.

Gradient contract for the background is too different.

County dropdown on phone fields in forms doesn’t have labels for screen readers.

Disproportionate burden
Navigation and accessing information
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement
This statement was prepared on Thursday 4th July 2023. It was last reviewed on Thursday 4th November 2023.

This website was last tested on Thursday 4th July 2023. The test was carried out by us here at Moonsails.

We used this approach to deciding on a sample of pages to test to our main home page as this was enough to see if the design and all the feature

You can read the full accessibility test report

Cookies Policy

Last Updated: 21.12.2023

1. Introduction

Welcome to Moonsail Technologies Ltd. This Cookie Policy explains how we use cookies and similar technologies on our website. By using our website, you consent to the use of cookies as described in this policy.

2. What are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They are widely used to make websites work or function more efficiently, as well as to provide information to website owners.

3. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the basic functionality of our website, such as enabling you to navigate our site and use its features.

Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and other similar metrics. We use this information to improve our website’s performance and user experience.

Functional Cookies: These cookies allow us to remember your preferences and choices when using our website, such as language preferences or login details.

Third-Party Cookies: We may also allow third-party service providers, such as Google Analytics, to place cookies on our website to assist with analytics and other services. These cookies are subject to the third party’s privacy policies and are not controlled by us.

4. Types of Cookies We Use

Session Cookies: These cookies are temporary and are deleted when you close your browser.

Persistent Cookies: These cookies remain on your device for a longer period, even after you close your browser, until you or your browser deletes them.

5. Cookie Management

You have the option to manage cookies on your device. You can typically do this through your browser settings. Please note that disabling cookies may impact the functionality and user experience of our website.

6. Updates to this Cookie Policy

You have the option to manage cookies on your device. You can typically do this through your browser settings. Please note that disabling cookies may impact the functionality and user experience of our website.

7. Contact Us

If you have any questions or concerns about our Cookie Policy or the use of cookies on our website, please contact us.

8. Additional Information

If you have any questions or concerns about our Cookie Policy or the use of cookies on our website, please contact us.

8. Additional Information

If you have any questions or concerns about our Cookie Policy or the use of cookies on our website, please contact us.

Privacy Policy

This privacy policy explains how Moonsails protect you and your data.

When you use our website Moonsails.co.uk, or fill out a form on LinkedIn Typeform, you are agreeing to our privacy policy. We may change our policy at any time, so be sure to check back regularly. We are committed to ensuring your data and privacy is protected. If you are not happy with how we collect your data, please let us know.

It is important that the information we hold about you is up to date. You can update us with any changes by emailing us at info@moonsails.co.uk

Our contact details
Our registered address is: Moonsail Technologies Ltd, 25-28 Maidenhead St., Hertford, Hertfordshire SG14 1DW
Company number xxxxxxxx
VAT number 010-557-421-000
info@moonsails.co.uk

What information do we collect

• Your name
• Your email address
• Your phone number
• Demographic info
• Anonymous usage and behaviour information

How we collect your data

• When you fill in our contact form
• If you enter a competition
• If you fill in a survey
• When you sign up for our marketing

What we do with that information
We gather this information to improve the service we offer and to honour your requests

• For our own records
• If you enter a competition
• If you fill in a survey
• When you sign up for our marketing
• To improve our products and services
• To send you promotional emails
• To call you about a service you’re looking for
• Targeted ads on social media or other PPC
• Security

We have put appropriate measures in place to secure your personal data.

• We limit the people who have access to your data to only the people who strictly need to.
• We have procedures in place in case of a data breach and will notify you and any regulators ASAP if a breach happens.

Data retention

We only keep your personal data for as long as necessary.

Legally we have to keep some information on our customers for 6 years after they stop being customers.

You have the right to request access to your persona data and can request the erasure of your personal data.
You can find out more about your rights here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Terms and Conditions

By using our website you are agreeing to abide by these Terms and Conditions, and our Privacy Policy. If you don’t agree with anything in either of these policies, please do not use our website.

Our website is free to use but we cannot guarantee that it will always be available.

The term us or we refers to us, Moonsail.
The term you refers to you, the user.

Our registered address is: Moonsail Technologies Ltd, 25-28 Maidenhead St., Hertford, Hertfordshire, England, United Kingdom

Company number XXXXXXXX
VAT number XXX XXXX XX

If you use our website, you are agreeing to the following terms and conditions.

Content
The content on this website is for your general information and entertainment.
We may change it at any time without giving you prior notice.
You use the information on our website at your own risk, and we are not liable for any actions it leads you to make.

Cookies
We use cookies to help our website be awesome.
Cookies are small files which ask permission to be placed on your computer.

You can read our full cookie policy here.

We may collect your:

• Name
• Contact info
• Email address
• Preferences
• Anonymous behaviour data

We gather this:

• to improve our website and offering
• for our records
• to occasionally send you marketing if you have opted in

Copyright

All the material on this website is owned by or licensed to us.

This includes, but isn’t limited to, the images, copy, design, appearance, layout, and graphics on our website.
You are not allowed to reproduce anything on this website without permission.

Copyright ©️ Moonsail Technologies 2024

Links

Our website contains links to other websites. They are there for your convenience and to give you access to further information we think you may find relevant.
We are not responsible for the content of the linked websites.

Our terms and conditions allow you to link to our website if you do so in a fair and legal way that doesn’t damage our reputation.

You are not allowed to link to our website in a way that suggests we approve or endorse you without approval.

Contact
If you have any questions about our terms and conditions policy or how to use this website. Please email us: info@moonsails.co.uk

Sustainability Policy

Approved by: The Directors
Approval date: 1 Jul 2023
Version: 1
Review Date: June 2023

Policy Intent

The purpose of this policy is to provide a framework for Moonsail’s commitment to sustainable actions and responsible environmental management practises.

Guiding Principles

• To comply with, and exceed where possible, all applicable legislation, regulations, and codes of practice.
• To integrate sustainability considerations into all our business decisions.
• To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it.
• To minimize the environmental impact and increase the sustainability of all office and transportation activities.
• To make clients and suppliers aware of our Sustainability Policy and encourage them to adopt sound sustainable management practices.
• Give preference to suppliers taking into consideration their sustainability practices.
• To review, report on, and to continually strive to improve our sustainability performance.

The Process

Travel & Meetings

• Where alternatives are available and practical, minimise travelling to meetings or gatherings e.g., using online resources.
• Time meetings efficiently to avoid multiple trips.
• Walk, cycle and/or use public transport to attend meetings, site visits and gatherings, whenever possible and practical.
• Facilitate regular staff & client contact by providing virtual meeting spaces and operating in a virtual business structure to avoid excess travel.

Purchase of Equipment and Consumption of Resources

• Minimize our use of paper and other office consumables e.g., by double-siding all paper used, and identifying opportunities to reduce waste.
• Arrange for the reuse or recycling of office waste where possible e.g., paper, computer supplies, and redundant equipment.
• Reduce battery use by replacing with rechargeable batteries in all practical situations, disposing of used batteries in recycling collection points.
• Reduce the energy consumption of office equipment by purchasing energy efficient equipment.
• Seek to use local suppliers where possible to reduce our carbon footprint and stimulate the local economy.
• Whenever organising giveaways to clients, potential clients, or employees, consider sustainable and reusable options.
• Make donations seeking to offset carbon emissions from our activities.
• Ensure that consumables, whenever available, are from sustainable and/or fair-trade origins.

Working Practices and Advice to Stakeholders

• Ensure that any staff that we employ take account of sustainability issues in their advice to clients.
• Ensure all clients, future clients, and suppliers are aware of our sustainability policy.

Responsibilities

It is the responsibility of the Directors to ensure that:

• staff are aware of this policy.
• appropriate controls are in place to ensure the appropriate application of this policy.

Implementation

This policy is not to be considered in isolation. It is to be read in conjunction with all related policies and other documents, including, but not limited to, those specifically listed in the body of this policy.